The OnePlus Nord is a feature-packed smartphone that offers a seamless user experience. However, like any electronic device, it may encounter occasional issues. One common problem faced by OnePlus Nord users is the black screen on incoming calls.
Imagine receiving an important call to be greeted by a black screen that prevents you from answering or even seeing who is calling. Frustrating, isn’t it? In this comprehensive guide, we will explore the reasons behind the OnePlus Nord black screen issue and provide you with effective troubleshooting steps to resolve it. So, let’s get started and bring your device back to life!
Experience With OnePlus Nord Black Screen Issue
As a OnePlus Nord user, I, too, faced the dreaded black screen issue during incoming calls. It was a particularly important call that I was eagerly waiting for, and the excitement quickly turned into disappointment when the screen remained black. Determined to find a solution, I delved into various forums and tried different troubleshooting methods. After several attempts, I finally managed to fix the black screen problem. This personal experience prompted me to share my insights and help others facing the same issue with their OnePlus Nord devices.
Understanding the OnePlus Nord Black Screen Issue
The OnePlus Nord black screen issue, occurs when the screen fails to display any information during an incoming call. This problem can be caused by various factors, including software glitches, improper settings, or even hardware malfunctions. It’s important to identify the underlying cause before proceeding with the troubleshooting steps.
Troubleshooting the OnePlus Nord Black Screen Issue
Check for Software Updates
Software updates often include bug fixes and optimizations that can resolve various issues, including the black screen problem. Follow these steps to check for updates on your OnePlus Nord:
- Go to the “Settings” app on your device.
- Scroll down and select “System.”
- Tap on “Software update.”
- If an update is available, follow the on-screen instructions to download and install it.
Restart Your Device
A simple restart can sometimes resolve temporary glitches and refresh the device’s system. To restart your OnePlus Nord, press and hold the power button until the power menu appears, then select “Restart.”
Clear Cache Partition
Cache files can sometimes interfere with the normal functioning of your device. Clearing the cache partition can help eliminate any corrupt cache files that may be causing the black screen issue. Here’s how you can do it:
- Power off your OnePlus Nord.
- Press and hold the volume down button and the power button simultaneously until the device vibrates and the OnePlus logo appears.
- Release both buttons, and the device will boot into recovery mode.
- Use the volume buttons to navigate to the “Wipe data/Factory reset” option and select it using the power button.
- Navigate to the “Wipe cache partition” option and select it.
- After the process is complete, select the “Reboot system now” option.
Disable Battery Optimization for Phone App
Battery optimization settings can sometimes interfere with the normal functioning of the phone app, causing the black screen issue. To disable battery optimization for the phone app:
- Go to the “Settings” app on your OnePlus Nord.
- Select “Battery.”
- Tap on “Battery optimization.”
- From the dropdown menu, select “All apps.”
- Scroll down and find the “Phone” app.
- Tap on the app and select “Don’t optimize.”
Reset App Preferences
Resetting app preferences can help resolve any conflicts or incorrect settings that may be causing the black screen problem. Follow these steps to reset app preferences:
- Open the “Settings” app on your device.
- Scroll down and select “Apps & Notifications.”
- Tap on “See all apps.”
- Tap the three-dot menu icon at the top-right corner and select “Reset app preferences.”
- Confirm the action by selecting “Reset.”
Perform a Factory Reset
If all else fails, performing a factory reset can help resolve persistent software issues. However, keep in mind that a factory reset will erase all data on your device, so make sure to back up your important files before proceeding. Here’s how you can perform a factory reset:
- Go to the “Settings” app on your OnePlus Nord.
- Scroll down and select “System.”
- Tap on “Reset options.”
- Select “Erase all data (factory reset).”
- Follow the on-screen instructions to proceed with the reset.
Conclusion
The OnePlus Nord black screen issue during calls can be frustrating, but with the right troubleshooting steps, you can resolve it and enjoy uninterrupted communication on your device. Remember to check for software updates, restart your device, clear the cache, and adjust relevant settings to tackle this problem effectively. If the issue persists, it may be necessary to seek assistance from OnePlus customer support or visit an authorized service center. By following the guidelines in this guide, you’ll be well on your way to resolving the black screen issue on your OnePlus Nord.
Frequently Asked Questions
Q: Why is my OnePlus Nord screen black when I receive a call?
The black screen issue on OnePlus Nord can be caused by various factors, including software glitches, improper settings, or hardware malfunctions.
Q: Is there a specific software update that addresses the black screen issue on OnePlus Nord?
OnePlus regularly releases software updates to improve device performance and address known issues. It’s recommended to keep your device updated to the latest software version to ensure optimal functionality.
Q: How can I prevent the OnePlus Nord black screen issue from occurring in the future?
While it’s difficult to guarantee the complete prevention of the black screen issue, keeping your device updated, clearing the cache regularly, and avoiding conflicting apps can help minimize the chances of encountering this problem.
Q: Will performing a factory reset erase all my data?
Yes, a factory reset will erase all data on your device, including apps, settings, and personal files. Make sure to back up your important data before proceeding with a factory reset.
Q: Can a hardware issue cause the black screen problem on OnePlus Nord?
Yes, in some cases, a hardware issue, such as a faulty display or proximity sensor, can result in a black screen problem. If the issue persists even after trying the software troubleshooting steps, it’s advisable to contact OnePlus customer support for further assistance.
Q: Are there any known workarounds for the OnePlus Nord black screen issue?
While there may be temporary workarounds, such as using a third-party dialer app, they are not recommended as they may introduce other compatibility or security issues. It’s best to follow the official troubleshooting steps or seek assistance from OnePlus customer support.
Q: Can a third-party app cause the black screen issue on OnePlus Nord?
Yes, certain third-party apps can interfere with the normal functioning of your device and cause issues such as the black screen problem. It’s recommended to uninstall any recently installed apps or perform a factory reset to rule out any app-related conflicts.
Q: Will OnePlus Nord service centers be able to fix the black screen issue?
OnePlus service centers have trained technicians who can diagnose and repair hardware and software issues. If the black screen problem persists even after trying the troubleshooting steps, it’s advisable to visit an authorized service center for further assistance.
Q: Does the black screen issue occur during both incoming and outgoing calls?
While the black screen issue is commonly reported during incoming calls, it can also occur during outgoing calls. If you’re experiencing a black screen on either type of call, it’s recommended to follow the troubleshooting steps mentioned in this guide.
Q: Is the OnePlus Nord black screen issue covered under warranty?
The warranty coverage for the black screen issue on your OnePlus Nord depends on various factors, including the device’s age, warranty terms, and the underlying cause of the problem. It’s advisable to reach out to OnePlus customer support or refer to the warranty documentation for specific details.
Emanuel Hoch is a technology enthusiast and blogger with a Bachelor of Science in Computer Science. Through PlususerGuide.com they share their knowledge and experience related to OnePlus Smartphones, providing helpful tips, tricks, and guides to enhance their readers’ experience.
He is an active Quora Author and sometimes loves posting on Twitter.
